When were the fixtures that you are filing a claim on purchased?
Please provide Beghelli Sales Order Number or your Purchase Order Number for these fixtures.
How many fixtures are presenting this failure?
Describe the environment or location the fixtures are in
Describe what specific use are these fixtures for (Ex: Hallway, Garage, Building Entrance, etc.)
Is this claim you are filing for a structural problem or an electrical/operational problem?
StructuralElectrical/Operational
If the fixtures have a structural problem, is the problem presented in the housing, lens, reflector, or mounting means?
Was the product installed with Beghelli provided mounting means following provided installation instruction?
YesNo
Has there been any modification done to the structure of the fixture?
YesNo
If the problem is electrical, are all the fixtures presenting the problem, on the same circuit?
YesNo
If the problem is electrical, is there any high powered or high consumption equipment connected to the same circuit grid as the fixtures that are failing?
Describe the electrical problem you are seeing on the fixtures you are claiming about.
Do you have a power measuring tool to measure AC and DC power, and someone on site certified to operate this equipment and electrical connections?
YesNo
*This section only applies for Emergency Fixtures
Have you charged the batteries for at least 24 hours till indicator shows battery charged, and then tested Emergency Mode?
YesNo
Have you reset the fixture? If not, disconnect both battery and AC power for a period of 30 seconds. Connect the fixture back up, make sure the battery is fully charged and perform the battery test again.
YesNo
Are your Emergency Lights connected to a different circuit than your standard lights?
YesNo
Have you swapped the batteries from a working Emergency light of the same model with a failing one?
YesNo
Pictures that we require to better asses and be able to attend to your claim
1 picture of the fixture where is mounted from the floor at an angle:
1 picture of the label where the part number and description are printed:
1 picture of the inside electrical assembly in its totality:
1 picture of the mounting holes on the housing, or the inside of the housing:
1 picture of the mounting on the ceiling or wall:
1 picture of the LED side of the reflector:
1 picture of the AC connection into the fixture:
*If all fields are not filled out, the claim will not be processed. Please communicate all Claims through the Claims Dept. Not Customer Service
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Product Claims Form
RETURN (RESTOCKING FEES MAY APPLY)WARRANTY
SUBMITTED BY:
SITE CONTACT:
IS REPLACEMENT ORDER NEEDED?: YES (PLEASE PROVIDE SHIPPING ADDRESS)NO
CLAIM DETAILS:
When were the fixtures that you are filing a claim on purchased?
Please provide Beghelli Sales Order Number or your Purchase Order Number for these fixtures.
How many fixtures are presenting this failure?
Describe the environment or location the fixtures are in
Describe what specific use are these fixtures for (Ex: Hallway, Garage, Building Entrance, etc.)
Is this claim you are filing for a structural problem or an electrical/operational problem?
StructuralElectrical/Operational
If the fixtures have a structural problem, is the problem presented in the housing, lens, reflector, or mounting means?
Was the product installed with Beghelli provided mounting means following provided installation instruction?
YesNo
Has there been any modification done to the structure of the fixture?
YesNo
If the problem is electrical, are all the fixtures presenting the problem, on the same circuit?
YesNo
If the problem is electrical, is there any high powered or high consumption equipment connected to the same circuit grid as the fixtures that are failing?
Describe the electrical problem you are seeing on the fixtures you are claiming about.
Do you have a power measuring tool to measure AC and DC power, and someone on site certified to operate this equipment and electrical connections?
YesNo
*This section only applies for Emergency Fixtures
Have you charged the batteries for at least 24 hours till indicator shows battery charged, and then tested Emergency Mode?
YesNo
Have you reset the fixture? If not, disconnect both battery and AC power for a period of 30 seconds. Connect the fixture back up, make sure the battery is fully charged and perform the battery test again.
YesNo
Are your Emergency Lights connected to a different circuit than your standard lights?
YesNo
Have you swapped the batteries from a working Emergency light of the same model with a failing one?
YesNo
Pictures that we require to better asses and be able to attend to your claim
1 picture of the fixture where is mounted from the floor at an angle:
1 picture of the label where the part number and description are printed:
1 picture of the inside electrical assembly in its totality:
1 picture of the mounting holes on the housing, or the inside of the housing:
1 picture of the mounting on the ceiling or wall:
1 picture of the LED side of the reflector:
1 picture of the AC connection into the fixture:
*If all fields are not filled out, the claim will not be processed. Please communicate all Claims through the Claims Dept. Not Customer Service